Bronze
Silver
Gold

Documentation/Onboard Package

Includes devices and technologies covered, diagrams, and engagement process.

Remote Access

Virtual assistance for immediately troubleshooting and remediating issues.

Technical Phone Support

A single point of contact, with an immediate to 20-minute response time.

Support Portal Access

Online reporting and ticket creation.

Emergency Onsite Support

Assistance for remediating and troubleshooting mission-critical issues.

Assigned Support Engineering Team

Up to 3 solution engineers dedicated to supporting your business.

Configuration Assistance

Assistance and recommendations on existing, supported infrastructure.

Technical Account Manager

Senior-level technical resource dedicated to owning all your support issues and leading technical discussions impacting your environment.

Contact us for Pricing

Optional Add-Ons

Onsite Protective Health Check

Get proactive health and availability checks, enterprise and infrastructure reviews and analysis, and consulting services.

Block Consulting

Senior-level engineers and industry veterans use our proven methodology to match technologies to your objectives.

Co-Managed Services

Focus on critical business objectives and let us provide ongoing engineering assistance throughout your IT infrastructure.

Monitoring Services

Gain an automated, holistic view of your infrastructure health and availability to provide maximum value to your end users.