Support Coverage

Documentation/Onboard Package Full documentation package including:
  • Devices Covered
  • Visio/Diagrams
  • Technologies Covered
  • Engagement process
Remote Access Remote access allows our engineering team to
immediately troubleshoot & remediate issues effecting your environment.
Technical Phone Support Through multiple closely-knit relationships established with leading Vendors, our rapid response team will provide technical telephone support with a single point of contact for your support related issues.
• Immediate to 20 Minute Response from Rutter Engineering Support team
Support Portal Access Access to Rutter web based Support Portal for online reporting & ticket creation.
Emergency Onsite Support Rutter engineers will respond onsite to a request for emergency assistance. This assistance can be used to remediate & troubleshoot mission critical issues affecting your environment.
Assigned Support Engineering Team Rutter will provide a dedicated technical support team assigned to your account. This team will consist of up to 3 solution engineers.
Configuration Assistance This service provides customers with basic configuration assistance and recommendations on existing, supported infrastructure.
Technical Account Manager (TAM) A Senior level technical resource that is familiar with all aspects of your supported environment will be dedicated to your account. Your TAM is an escalation point and overall issue owner for all support issues and will help lead future technical discussions impacting your environment.