---
title: Rutter's New IT Support Coverage Matrix
description: Rutter's New IT Support Coverage Matrix
---

[Managed IT Services Blog by Rutter Networking Technologies ](https://www.rutter-net.com/blog)

# [Rutter's New IT Support Coverage Matrix](https://www.rutter-net.com/blog/news/rutters-new-it-support-coverage-matrix)

 Written by [RNTblog](https://www.rutter-net.com/blog/author/rntblog) | February 27, 2012

We are excited to introduce our new [Rutter Support Matrix PDF](https://www.rutter-net.com/news/wp-content/uploads/2012/02/Support-Matrix-PDF1.pdf). This was created to standardize and simplify our Support offerings to our customers. This document describes all of Rutter's support offerings including documentation/onboard packaging, remote access, technical phone support, support portal access, emergency onsite support, assigned support engineering team, configuration assistance and technical account manager support, along with optional add-on features. Our coverage is classified into three categories: Bronze, Silver and Gold.

Download:  [Rutter Support Matrix PDF](https://www.rutter-net.com/news/wp-content/uploads/2012/02/Support-Matrix-PDF1.pdf)

For more information, please contact us at [rntmarketing@rutter-net.com](mailto:rntmarketing@rutter-net.com)

 

 

[View full post](https://www.rutter-net.com/blog/news/rutters-new-it-support-coverage-matrix)

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